Any order placed with SyncroB.it may be cancelled and fully refunded at any time prior to the order being shipped. Once an order is on the way to a customer, the order can no longer be cancelled, and SyncroB.it's warranty and return policies shall apply.
- Partial refunds: You may partially cancel/refund parts of your order
- Time: Our team always works to process customer requests as soon as possible, and you will get a notice of your order cancellation. Please note that it may take 1-2 weeks for your refund to appear on your credit card statement, depending on your credit card's policies
- Crypto: Crypto refunds tend to take a bit longer for our team to process. Please reach out to support for crypto refunds
Cancelling your order:
Option 1 - Email Support
Ensure you email from the same email you placed your order with.
- The order number (ex: #SB1234) that you would likely to have cancelled
- Title your email: Order Cancellation
Option 2 - Self Refund
- Find the confirmation email you received when you placed your order. You would have received it from firstname.lastname@example.org
- Click VIEW YOUR ORDER
- Click CANCEL
- Confirm your cancellation